Shipping & Returns

Shipping Policy
At URTH Apothecary, each order is packed with care and intention. We currently ship within Australia only.

Shipping Rates
Flat rate standard shipping: $5.99 or express shipping for $12.00

Free standard shipping on orders over $100

All orders are sent via Australia Post. Delivery timeframes are estimates and may vary depending on your location and Australia Post delays.

Order Processing
Orders are typically processed and dispatched within 1–3 business days. You’ll receive a confirmation email with tracking details once your order has been shipped.

Refund Policy
At URTH Apothecary, we take great care in crafting our products and ensuring they arrive in peak condition. Your experience matters to us, and we’re here to help with any questions or concerns you may have.

Because we’re a small business offering consumable products, we’re unable to accept returns at this time. That said, your satisfaction is our top priority. If you’re not happy with your order, please reach out right away at kayla@urthapothecary.com.au —we want to make it right.

Damages & Issues
Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us immediately so we can sort it out for you.

Thank you for supporting our small business—we appreciate you so much! x